Microsoft Dynamics for the Service Industry

Successful service organizations
Successful companies today see themselves as service organizations.  They understand that the key to success in competitive local and world markets is their ability to service their customers.  They also understand that the cost of acquiring a new customer is 8 to 10 times higher than the cost of retaining an existing customer.  And savvy customers are demanding the flexibility of multiple service channels beyond the traditional vehicles of phone, fax, and e-mail.
 
Putting the “C” back in CRM
Altico’s goal is to help you maximize customer retention and profitability by providing your business with superior customer service applications for scheduling, dispatching and managing resources, triaging and tracking cases and incidents, maintaining and accessing accurate and complete customer histories, not to mention the administration of service level agreements (SLAs) and contracts.  In short, we’re putting the “C” back in CRM… customer relationship management, customer service and customer care.

The optimal Microsoft/Neocase solution
The optimal solution is Microsoft Dynamics CRM as the core application, seamlessly integrated with Neocase Software for the ultimate in CRM service industry solutions.  Whether your service organization has centralized customer service operations, or a field service workforce, Altico Advisors has a customer service solution to meet your needs.

Microsoft Dynamics CRM for Service Organizations

Advanced Customer Service with Neocase Software