Advanced Customer Service with Neocase Software
Neocase provides the ultimate solution for managing scheduling, dispatching, resource allocation,  tracking cases and incidents, maintaining and accessing accurate and complete customer histories, and the administration of service level agreements (SLAs) and contracts.  Neocase is a world leader in customer service software solutions, optimized for Microsoft Dynamics CRM.  The Neocase self-service Web portal is more cost-effective than any other frequently used service tool - be it Web chat, phone, e-mail, or phone self-service.    

Taking service management to the next level, the Neocase collaborative solution provides companies with a definitive and measurable competitive advantage and a faster return on investment (ROI).  Neocase facilitates up-sell and cross-sell opportunities which generate immediate new revenue streams.  We invite you to read more about Neocase .  Neocase collaborative service includes:

Service operations:  Service Level Agreements, workflows, automated alerts.

Knowledge management:   Access to case histories; a structured library of articles.

Field service:   Geo-localization-controlled field service dispatch

Dashboards:   Performance metrics. pre-defined reports, lists, graphs, tables.

Self-Service Portal and Partner Center:   Web-based resources available 24x7.

Read about the Neocase Ultimate Customer Care Solution

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