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CRM Basics
Effective Customer Support and Service Management
Microsoft CRM Service Management enables service representatives to quickly log, analyze, and resolve service issues with streamlined access to service contracts, frequently asked questions, and historical customer information that helps ensure customer satisfaction.
Marketing Effectiveness
Microsoft Dynamics CRM 3.0 Marketing enables sales and marketing professionals to deliver targeted communications and more effective campaigns to prospective and existing customers, shorten the sales cycle, and improve close rates.
Sales Management
Microsoft CRM Sales makes it easy to manage leads and opportunities, measure and forecast sales activity, track customer contacts, and automate the sales process. All sales opportunities are tracked enabling you to better forecast sales, identify trends, and improve sales performance.
Microsoft Office Integration
Automatically synchronize Outlook E-mail, Calendar, Tasks, and Contacts with your Microsoft CRM database. Microsoft CRM 3.0 is tightly integrated with all Microsoft Office products, and fully integrated with Dynamics Great Plains.
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